Parent FAQ
Find answers to common questions about getting started, tuition, missed classes, and more. Have another question? Send us a message and our team will help.
No registration fee. No annual fee.
Getting started
New customers can book a $15 Trial Class (Punch Pass), one per athlete. If you enroll in a class within 14 days of your trial, the $15 comes off your first month’s tuition. Book the trial
Reserve your class in the Parent Portal: My Account, then Passes, then Use for Class. Pick your day and class and tap Punch In. See the step-by-step guide
Each class page lists ages and what athletes should already be able to do. Not sure? Send us a message and our team will point you to the right class. Want a coach's opinion? Book a free New Student Evaluation in the Parent Portal and we will place your athlete in the best class.
Create an account in the Parent Portal, choose a class and enroll online. Enrollment is open year-round.
Arrive 5 to 10 minutes early so we can help your athlete get ready for class. First-time athletes receive a red bracelet to help coaches identify and welcome them.
Athletic clothing that is easy to move in. Hair pulled back so it stays up the whole class. No gum or jewelry.
Tuition and billing
There is no registration fee and no annual fee, for regular classes or for private lessons, including when you return after a break. The only other charges are a $20 late payment fee and a $20 returned payment fee. Athletes who take private lessons without being enrolled in a class pay a $25 monthly private gym fee. Teams have their own fees, listed with each.
Tuition is due on the 1st of each month and stays the same all year, including months with scheduled holiday closures. If you start mid-month, your first month is prorated.
In the Parent Portal go to My Account, then the Payments tab, then Add Payment Method. Saving a card does not charge it. See the step-by-step guide
Yes. Adding classes lowers your monthly total. A 45-minute class is $99 a month for 1 class a week, $149 for 2 and $198 for 3. A 55-minute class is $119, $179 and $238. Each additional sibling gets $10 off. Team athletes get 50% off any additional classes. See pricing
Classes are month to month with no cancellation fee. Submit your drop in the Parent Portal at least 14 days before your next billing date on the 1st. See the step-by-step guide
Missed classes and makeups
If your athlete misses a class, a makeup token is automatically added to your account. One token books one makeup class. Makeup tokens are valid only for active members. Unused tokens expire when you drop your class. There's no monthly limit. You can also redeem two tokens for an Open Gym or four for a camp day. Scheduled holiday closures are already built into the calendar and do not earn tokens. See the step-by-step guide
See Gym Closures.
Moving up and extras
Coaches evaluate athletes three times a year and move them up when they have the skills for the next level. Current students can also book a $10 Existing Student Evaluation for more detailed feedback.
Yes! Contact us to connect with a private lesson coach. Before your athlete's first private lesson, enroll in our Private Instruction class through the Parent Portal. This enrollment is separate from scheduling and paying for lessons with your coach. A parent or guardian must remain at the gym throughout the lesson.
There is no registration fee for private lessons. If your athlete is enrolled in a regular All 4 class, there is no gym fee for privates at all; their class enrollment already covers our insurance. Athletes who are not enrolled in a class pay a $25 monthly private gym fee, which covers insurance and keeps a safe, fully insured gym open for their lessons. Lesson rates are set by and paid directly to your coach.
Enroll in Private Instruction (opens in a new tab)Open Gym is for ages 5 to 18. It is not just for All 4 athletes, so bring a friend. Just register ahead of time in the Parent Portal.
Still Not Sure?
Tell Us About Your Athlete
Have another question? Send us a message and our team will get back to you, usually the same day.